Sales, Exchanges & Returns

Our return and refund policy is as follows

Thank you for shopping at the Sea Shell Shop online. We appreciate your business and want to ensure your satisfaction with every purchase. Please read the following carefully to understand our policies regarding sales, returns and refunds:

In-stock items are shipped promptly upon payment. We ship the best quality shells and merchandise available. We hope that you are satisfied and delighted with your purchases from us, however if there is a problem we will gladly authorize a return for a refund or exchange within 30 days following receipt of the item by you (except for personalized items, lamps and furniture).

Shipping and handling charges are not refundable unless it is our error. Returns must be made in the original condition, in the item's original packaging and insured. For returned items, due to your choice, there is a 15% restocking fee. To supervise proper handling of exchanges or credits, please contact us so we may be aware of the return before it is sent back (lamps and furniture are not returnable). We ship to U.S. only, excluding Hawaii and Alaska.

Be sure to inspect your shipment when it arrives. If the product is damaged during shipment, please contact us immediately (within 24 hours). As the shipper, we have only a limited time to make a claim with the delivery company. A credit or replacement shipment will be sent to you as soon as you notify us of any damages, or we receive your returned goods.

Product Availability:
Our inventory system at the present time is not fully automated. A product you order on-line may be out of stock or on back order. If that happens we will notify you by email. Most of our U.S. customers will receive their order within 14 business days. If we or our suppliers are out of stock of an item and we can not ship within 14 days, we will notify you. You may inquire about your order status by sending an email. Some products are shipped directly from the manufacturer and may take four to twelve weeks for delivery. In this case, you will receive an order confirmation. Not all of our merchandise is shown online. If you don't see what you want, please call to see if we have it or come visit us in the store.

Please note that this return and refund policy applies only to purchases made directly through SeaShellShop.com. We reserve the right to amend this policy at any time. Any changes made will be effective immediately upon posting on this page.

By making a purchase on our website, you agree to abide by the terms and conditions outlined in this return and refund policy.